Outlook 2021: Retailers redefining the 'last-mile' through expanded contactless fulfillment

Outlook 2021: Retailers redefining the 'last-mile' through expanded contactless fulfillment

Major US retailers in 2020 responded to COVID-19 lockdowns and last-mile delivery constraints by expanding customer fulfillment options like curbside pickup, buy online, pick up in store (BOPIS), and same-day delivery, demand for which continued to increase even as stores reopened.

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