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Q: A carrier that is being overpaid on freight bills isn’t notifying the payer and refunding the money unless the payer’s audit finds the overpayment. The carrier is holding on to the overpayment portion of the monies paid for a minimum of three years. After that, the money is put into a “pot” (I have no idea what happens to the “pot.”), and the carrier doesn’t refund any overpayments unless the payer bills them. Also, when this carrier rebills a shipper — i.e., short pay on an original bill, payer claims the bill was lost or incorrect or can’t be...

There’s no legal obligation — under either common law or commerce law — on anyone to draw a payer’s attention to an overpayment. So long as the carrier is refunding them on demand, it’s well within the law.

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Ocean carriers’ schedule reliability rose in April amid falling volumes

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