Most parcel shippers are painfully aware since the start of the COVID-19 pandemic that along with higher costs for transportation, the on-time delivery performance of their shipments dropped from the high 90’s percent to low 90’s percent.

Along with that, they lost the guaranteed service feature that was suspended by both FedEx and UPS, citing COVID-19-related developments. Since then, both UPS and FedEx have reinstituted the guaranteed feature for the express services, but do not automatically issue refund for parcels that fail to make the commitment.