Now outward-focused, carriers have small shippers in sights

Now outward-focused, carriers have small shippers in sights

Ocean carriers want to put the past 10 years behind them; it was a time when their focus went inward, and unsuccessfully so. Much rebuilding is needed to re-establish credibility with customers. One opportunity is the small shipper market. But can carriers make their services Amazon-like for small shippers?

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