As we enter 2014, we find that companies are relatively cautious about growth because of continued economic uncertainty. They are emphasizing more discipline in operational performance as a means of driving profitability without relying on organic growth. Leveraging the supply chain to enhance business and operational performance is a trend that will continue unabated this year. Also in 2014, e-commerce strategies will start to emerge that encompass cost-effective global distribution.
Kim Wertheimer, Executive Vice President, Global Industrial Sector
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Responsibility for the late deliveries of Christmas gift parcels lies squarely with the online retailers. How the industry can prevent it from happening again.
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David S. Congdon, President & CEO
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