New Feature Allows Old Dominion’s odfl4me.com Users to Customize Reports
THOMASVILLE, N.C. (Nov. 23, 2010) – Users of Old Dominion Freight Line’s odfl4me.com can now customize their reports and receive them via e-mail.
Odfl4me.com is a secured website that allows customers to manage their accounts with Old Dominion and control transactions, including scheduling pickups and tracking shipments in real-time.
With the added feature, users can now create a report, selecting from a number of fields, including shipper information, bill of lading, purchase order numbers, delivery information and the delivery’s current status. Users can also receive a digital version of the report, selecting a frequency (daily, weekly, monthly or one time) and a format (spreadsheet or html) for how they want to receive the information.
The report, which will be sent to the odfl4me.com user’s e-mail address on file, will continue to be generated until the user removes it from the system.
“We are always looking to improve how we use technology so that our customers have the best experience possible,” said Wayne Capwell, Old Dominion’s director of eCommerce. “With this added feature, users of odfl4me.com can now easily build reports using information that is tailored to their specific needs.”
The secured website is available to all Old Dominion customers. Those who do not have an account can sign up for free.
In September 2010, Old Dominion was named to the 2010 InformationWeek 500 – a list of the top technology innovators in the United States. The company ranked No. 15 on the magazine’s overall list and topped the logistics and transportation category.
In an effort to better serve customers, Old Dominion overhauled its claims management process – moving to a computerized system for handling claims and away from a traditional, paper-based method of filing and tracking.
Currently, more than 99 percent of the company’s claims are either handled during the initial call from a customer or they are processed automatically from that first call. Since the claims system can be linked to the company’s SAP Business Intelligence and Data Warehouse platform, Old Dominion employees can now easily review a customer’s history and remedy any problems that might arise before they happen.
For more information about Old Dominion, visit www.odfl.com or call (800) 432-6335.
About Old Dominion Freight Line
Old Dominion Freight Line Inc. (NASDAQ: ODFL) is a national less-than-truckload motor carrier providing one-to-five day service among six regions in the United States and next-day and second-day service within these regions. Through its four product groups, OD-Domestic, OD-Expedited, OD-Global and OD-Technology, the Company offers an array of innovative products and services that provide direct service to 48 states within the Southeast, Gulf Coast, Northeast, Midwest, Central and West regions of the country. In addition to domestic less-than-truckload services, the Company offers assembly and distribution services as well as LCL and FCL delivery services to and from all of North America, Central America, South America and the Far East. The Company also offers a broad range of expedited and logistical services for both its domestic and global markets, and for more than 75 years, Old Dominion has been helping the world keep promises. More information can be found at www.odlf.com.
Odfl4me.com is a secured website that allows customers to manage their accounts with Old Dominion and control transactions, including scheduling pickups and tracking shipments in real-time.
With the added feature, users can now create a report, selecting from a number of fields, including shipper information, bill of lading, purchase order numbers, delivery information and the delivery’s current status. Users can also receive a digital version of the report, selecting a frequency (daily, weekly, monthly or one time) and a format (spreadsheet or html) for how they want to receive the information.
The report, which will be sent to the odfl4me.com user’s e-mail address on file, will continue to be generated until the user removes it from the system.
“We are always looking to improve how we use technology so that our customers have the best experience possible,” said Wayne Capwell, Old Dominion’s director of eCommerce. “With this added feature, users of odfl4me.com can now easily build reports using information that is tailored to their specific needs.”
The secured website is available to all Old Dominion customers. Those who do not have an account can sign up for free.
In September 2010, Old Dominion was named to the 2010 InformationWeek 500 – a list of the top technology innovators in the United States. The company ranked No. 15 on the magazine’s overall list and topped the logistics and transportation category.
In an effort to better serve customers, Old Dominion overhauled its claims management process – moving to a computerized system for handling claims and away from a traditional, paper-based method of filing and tracking.
Currently, more than 99 percent of the company’s claims are either handled during the initial call from a customer or they are processed automatically from that first call. Since the claims system can be linked to the company’s SAP Business Intelligence and Data Warehouse platform, Old Dominion employees can now easily review a customer’s history and remedy any problems that might arise before they happen.
For more information about Old Dominion, visit www.odfl.com or call (800) 432-6335.
About Old Dominion Freight Line
Old Dominion Freight Line Inc. (NASDAQ: ODFL) is a national less-than-truckload motor carrier providing one-to-five day service among six regions in the United States and next-day and second-day service within these regions. Through its four product groups, OD-Domestic, OD-Expedited, OD-Global and OD-Technology, the Company offers an array of innovative products and services that provide direct service to 48 states within the Southeast, Gulf Coast, Northeast, Midwest, Central and West regions of the country. In addition to domestic less-than-truckload services, the Company offers assembly and distribution services as well as LCL and FCL delivery services to and from all of North America, Central America, South America and the Far East. The Company also offers a broad range of expedited and logistical services for both its domestic and global markets, and for more than 75 years, Old Dominion has been helping the world keep promises. More information can be found at www.odlf.com.