As we enter 2014, we find that companies are relatively cautious about growth because of continued economic uncertainty. They are emphasizing more discipline in operational performance as a means of driving profitability without relying on organic growth. Leveraging the supply chain to enhance business and operational performance is a trend that will continue unabated this year. Also in 2014, e-commerce strategies will start to emerge that encompass cost-effective global distribution.
The ability to deliver
Responsibility for the late deliveries of Christmas gift parcels lies squarely with the online retailers. How the industry can prevent it from happening again.