Service in Contracts?

Annual shipper-carrier contracts in the trans-Pacific trade typically take effect May 1 but many cargo interests are still negotiating beyond that deadline, as they've done in previous years. Almost everyone expects carriers to regain some of the ground they've lost on rates as shipping lines push for profits after a disastrous 2009.

What about service? A blog on the website of ChemLogix, a consulting firm that povides logistics contracting services for the chemical  industry, speculates that rates will rise but that shippers will continue to struggle  with on-time performance and other service problems. No surprises there.

Entering this year's contracting season, there was plenty of talk about putting more service requirements into service contracts. Has it happened? How has this year's negotiations compared with those of previous years? Share your experiences here. 

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