CONOVER, NC – December 3, 2013 – Specialized furniture carrier and international 3PL provider Zenith Global Logistics has hired Donna M. Adams as Manager, Customer Service, reporting to Michael Echerd, Chief Operating Officer.
Adams has responsibility for the overall management of Zenith Global Logistics’ customer service team, which handles day-to-day contact with customers, including delivery rescheduling, track and trace, claims, freight transfers, and proof of delivery. “At Zenith Global Logistics, we maintain a very high commitment to customer care, and so we sought out a process-driven leader who truly understands world-class customer service,” explains Jack Hawn, President and CEO. “We’re delighted to have Donna on board, because she has what it takes to work across our organization to resolve complex challenges and to coach our team on being even more effective, customer-focused service providers.”
“I’m delighted to play a leading role in helping further the service-excellence culture at Zenith, and I look forward to working with the entire team to continue enhancing our performance in the area of customer care,” states Adams, who most recently was Manager of Process Excellence for Charlotte-based Polymer Group. Prior to that role, she served as Group Customer Service Manager for the company. Previously, Adams was Customer Service & Logistics Manager for Connelly Springs, N.C.-based GreCon Dimter, Inc.
Zenith Global Logistics Hires Customer Service Manager
Zenith Global Logistics is a total supply chain logistics provider specializing exclusively in home furnishings. The company services retailers and manufacturers throughout North America with warehousing, consolidation and full/split container programs originating from multiple domestic and Asia locations. The company owns and operates its own truck fleet as well as transportation hubs and more than 3.5 million square feet of warehousing, including facilities in California, Florida, Georgia, Indiana, Maryland, Mississippi, North Carolina, Texas, and Virginia. Zenith Global provides national home delivery service throughout the United States through a network of company-owned delivery operations and local market providers. Visit the company online at www.ZenithCompanies.com.