The extraordinary stress that COVID-19 shutdowns placed on supply chains affected all manner of transportation operations, and less-than-truckload (LTL) carriers and their customers have been no exception. In September, The Journal of Commerce surveyed nearly 100 LTL shippers — more than 40 of which have more than $1 billion in annual revenue and a third of which have transportation budgets in the $100 million to $500 million range — to gain insight into their experience from the early spring shutdowns, through a deep recession, and a rapid, but complicated, freight demand recovery in Q2 and Q3. The ripple effect from that disruption is still with us in the fourth quarter of 2020.
The shipper survey revealed serious problems and detailed significant actions taken and relationship shifts that will be long lasting. Download this JOC Benchmark Study to learn where shippers and LTL carriers need to focus to succeed in this quarter and next year, as the COVID-19 pandemic continues to affect global and domestic shipping.