CV19 Case Study: LF Logistics "Winning from Home" with Winmore CRM

No other logistics company has had a front-row seat to the COVID-19 crisis like LF Logistics, a division of Li & Fung, the world leader in consumer goods design, development, sourcing, and logistics.

Before most of us realized the impact of the burgeoning pandemic, Simon Oxley, LF Logistics’ executive director of global business development, read the warning signs from his headquarters in Hong Kong and moved aggressively to strengthen their core business.

As the crisis in Asia appears to wane — LF Logistics’ Wuhan distribution center is back in production — Oxley joins us for a candid discussion, sharing what he did to reassure customers and associates, the rapid-fire process changes they implemented to ensure business continuity, and how he leaned on CRM software providers such as Winmore to turn risk into reward.

Topics will include:

How LF Logistics turned its core strength of managing remote employees in dozens of field offices into an agile “work-from-home” company policy, leading thousands of workers from home offices without missing a beat;
The ways in which the RFP process changed with each stage of the crisis, and whether it will ever return to the “old way”.
Why Oxley leaned on workflow-based CRM from Winmore to ensure that core businesses were followed rigidly, even as employees worked from home; and
How LF Logistics seized the opportunity to emerge as a stronger, more aggressive and customer-aligned organization.

If you’re adapting to a new operating model in response to the COVID-19 crisis, managing dozens or even hundreds of workers in home offices while wondering how to turn this crisis into an opportunity for your logistics services, then this webinar offers invaluable information.

Moderator:

Alessandra Barrett, Senior Content Editor, JOC, Maritime & Trade, IHS Markit

Speaker(s):

John Golob, Founder and Chief Marketing Officer, Winmore

Simon Oxley, Executive Director, Global Business Development, LF Logistics