VIDEO: Consumer experience drives digital expectations

VIDEO: Consumer experience drives digital expectations

Sponsored Keeping up with customer expectations as they evolve as e-commerce consumers is fundamental to digitalization, according to Kuehne + Nagel's Stephen Pierson-Massey, vice president of North American trade management. Interviewed at TPM Asia 2017, Massey also discussed the benefit of alliances for BCOs, recent weather concerns and schedule liability issues.