Frequently Asked Questions

Frequently Asked Questions

Login Questions
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Login Questions

How do I log in?
Visit and in the top right hand corner there is a link to ‘log in‘. Clicking this will display a box that asks you to enter your email address. Enter this together with your password and click the ‘log in’ button. Once logged in, you should now see your email address displayed in the top left portion of

Why am I now being prompted to enter a verification code to login (Security Authentication)? 
A security feature to help reduce the risk of someone else gaining access to your account information.  This allows you to be logged into two devices or browsers at one time, an attempt to login from a third device/browser will result in the most recent existing session to be logged out.  If you require concurrent access for more than 2 devices/browsers a new subscription can be purchased here: /marketingservices/subscription-options.  

How do I receive a  verification code?
Verification codes are sent directly to the owner of the credentials, by email, when attempting to login. The emails are coming from and if not received please check your spam/junk folder or click the “Resend” button on the verification landing page to have it sent again.  Some emails may also be blocked by your company's firewalls, and it is best to ensure they are on your company's "Safe Sender List".

Does the verification code need to be entered everytime I want to read an article?
You will be asked to verify next again in 14 days for every browser/device you use, then subsequently every 60 days after that, unless you manually log out of an active session, which will require re-verification each time. uses cookies to allow our users to login and keep them logged in for a specific amount of time until the cookie expires, so you will not be prompted every time to enter the verification code unless you log out manually (this covers the two devices/browsers you may have simultaneously logged into).  If you are sharing credentials, however, there is a possibilty that you could be kicked out without knowing and you will want to work with any colleagues you may have shared this credential with.

I’ve registered before, but forgot my password. Do I need to register again?
No you do not need to Register again.  If you've forgotten your password, please click this Forgot Password link.  You'll then be prompted to enter your email address, and an automated email will be sent to you to reset your password.

I am using my login credentials, but am unable to login. What should I do?

Confirm you are entereing in the correct email address and password associated with your account (try resetting your password, Forgot Password). If you are sure that the information is correct, but still unable to log in, there may be a problem with your account. Simply visit to provide your details and our User Support team will try to resolve this issue as quickly as possible.

What email address did I use to subscribe?

If you are unable to log in, and do not remember the email address associated with your account, please visit

How do I confirm or update my account information, including email address and password?

To access your account information, click on your email address appearing at the top of once you are logged in. From there you can view your account details, and update your personal information as-needed.

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Why should I subscribe? is the authoritative leader in providing comprehensive news, data & analysis to the global maritime and logistics sectors. By subscribing to you gain access to unlimited content, produced by the largest group of editors and experts the industry has to offer.

Why should I register?

By registering on, you can immediately begin accessing 5 free pieces of content in your first 30 days, 3 free pieces of content in your second 30 days, then 1 free piece of content per 30 days for the remainder of your registration.

What is the difference between registering and subscribing?

Registering on will give you access to 5 free pieces of content in your first 30 days, 3 free pieces of content in your second 30 days, then 1 free piece of content per 30 days for the remainder of your registration. Subscribing to will give you full, unlimited access to site content and archives.

How do I register?
Simply click the register button located in the header of each page, or within the body of an article you were interested in reading. From there, you provide basic login information.

How much does a subscription cost?
There are two (2) payment options for a subscription: You can subscribe monthly at $49.99/month or yearly at $349.00.  If a promotional code was used at purchase please review rules of discount prior to your renewal (found permanently on your statement).

Can I purchase multiple subscriptions?

As of right now, does offer Group Subscriptions - for more information you can contact us here!

What payment options do I have?
To subscribe to, we accept easy-to-use credit card payment processing. 

What credit cards do you accept?
To subscribe to, you can pay with Visa, Mastercard or American Express major credit card or debit card.

I’ve been told my payment has been declined. What should I do?
It’s possible that your card has expired or is nearing expiration. Once you’ve updated your details, we’ll try and process payment for your subscription again. If you still feel like you've received this message in error, please contact your credit card provider for further guidance and solutions.

If I don’t want to become a subscriber, can I still access content?

As an alternative to subscribing, you can register to enjoy 5 free pieces of content in your first 30 days, 3 free pieces of content in your second 30 days, then 1 free piece of content per 30 days for the remainder of your registration. A subscription gives you unlimited access 24/7/365.

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For Registered Users

I’m a registered user. How do I subscribe?
To become a subscriber, providing you unlimited access to content, click the 'subscribe' button located at the top right of or click the button that appears when displaying the remaining articles you have left associated with your free registration.

Why do I get limited free content each month with my free site registration? charges for unlimited access so we can continue to invest in the quality journalism you know and love. If you're a regular reader, we hope you'll consider subscribing. You'll get unlimited access to all of our content, including articles, data stories, videos, slide shows and other multimedia features

I am not a subscriber. What kind of content counts towards my monthly free content count?
Visitors to can always browse the home page, as well as all section/category fronts and services. Articles, data stories, slide shows, videos and other multimedia features will all count toward your monthly free content count. Note that the monthly limit is based on items, not page views: a multi-page article or slide show counts as one item (or one "article view").

Upon reaching your 30 day reading limit, you'll be asked to subscribe. Your subscription helps us continue to invest in the quality journalism you know and love. But if you don't subscribe, your free access will be reset at the beginning of the next 30 days, and you'll once again be able to enjoy our content.

If I view the same article more than once in a month, does it count multiple times against my monthly limit?

If you were to close out or navigate away from an article and then revisited at a later time, it would count against your 30 day limit. However, there is no limit to the amount of time you can spend on an article page during a given browser session.

How can I keep track of how many articles I’ve reached each month?
There is a counter that appears at the top of that indicates how many complimentary pieces of content you've read during a current 30 day period.

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For Subscribers

How do I cancel my subscription?

We're sorry you no longer want your subscription and the access to unlimited news, data & analysis your subscription gives you. Please visit, and someone will assist you in your request.

Can I receive a payment receipt?

An electronic receipt will be emailed to the email address you used to subscribe. If you do not automatically receive an email receipt within 24 hours, or you would like a copy of your receipt at a later date, visit and one of our representatives would be happy to assist you.

When will I be charged for my subscription?

Once you complete your subscription form, payment will be processed instantly. You will then be automatically emailed an electronic receipt within 24 hours.

How is my subscription billed?

You have 2 options for a subscription - Monthly or Annual. At the completion of your predetermined subscription term, your subscription will be seamlessly and automatically renewed for the next term, making sure you do not encounter a moment of interrupted service.   If a promotional code was used at purchase please review rules of discount prior to your renewal.  At any time, you are free to upgrade your monthly subscription to an annual subscription. The change will take effect immediately and a billing adjustment will be made. You can opt out of auto-renewal at any time. In that case, your subscription will expire at the end of the term.

What is your cancellation/refund policy?
Refunds will not be provided, except where required by law. If you cancel your subscription at any time, you will be responsible for paying for your commitment for the remaining term.

I was registered, but recently subscribed. Why does it still say I'm entitled to limited free content?
If you were logged in as a registered user and subscribed, please be sure to log out and then log in again so that you are recognized as a paid subscriber.

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I’m a subscriber to The Journal of Commerce magazine, does my subscription carry over to
Effective December 3, 2013, The Journal of Commerce magazine and subscriptions are sold separately (with the exception of qualifying group sales). If you were a paying JOC "member" prior to December 3, 2013, then your membership includes access to For questions related to your membership, go to

I am currently a JOC "Member". Is a subscription to included in my membership?

All current, paying JOC Members as of December 3, 2013 will continue to receive unlimited access to for the length of their membership and will have the option to renew their membership with no changes to their access. For questions related to your membership, go to

Where can I find archives that are available for search?
You may find archives at The New York Public Library' s Business Library, downstairs at Madison Avenue and 34th. It has The Journal of Commerce on microfilm back to 1827 and print copies of the page(s) needed can also be made.

I am a subscriber or registered user. Am I eligible for a registration discount at JOC Events?
Event discounts are only available to JOC Members as part of an existing individual membership or a corporate membership. website subscribers do not qualify for discounts at JOC Events. 

My question was not answered here. How do I get more information?
For any unanswered questions, or for further inquiries, please contact our Site User Support team by visiting

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