CSX TRIES SERVICE LANE CONCEPT

CSX TRIES SERVICE LANE CONCEPT

CSX Transportation Inc. has named three senior managers to head newly established service lanes, the carrier's latest effort to boost productivity by integrating operations and customer service activities.

The initiative follows efforts in past years to create small service units in a confined geographic area where a single commodity, such as coal or phosphates, generates most of the revenue.Robert A. Bernard, formerly general manager of the Florida Business Unit, was named general manager of the Louisville Service Lane.

John Drake is the new general manager of the Chicago-Nashville service lane. He had been division superintendent of the Chicago division.

Emory Hill was named general manager of the Baltimore service lane. He had been division superintendent of the Baltimore division.

The concept was tested last year between Chicago and Nashville, where a reported 15 percent improvement in on-time performance was achieved.

The Baltimore and Louisville units will be fully operational next year, the company said.

Service lanes have centralized train dispatching, locomotive distribution and train crew management and are designed to provide closer communication with the company's customer service unit.

Service lanes cover an area similar to a traditional operating division, according to the company.

The first of the new units, known as the Florence Service Lane, was inaugurated last month between Savannah, Ga. and Richmond, Va., including CSX lines in the Carolinas.