SAN JOSE, Calif. — February 23, 2010 — CargoSmart Limited, a leading Software as a Service (SaaS) global shipping and logistics solutions provider, today announced that The Apex Group, a top five Non-Vessel Operating Common Carrier (NVOCC) for the transpacific trade to the United States, has implemented CargoSmart Private Label Sailing Schedule to deliver online sailing schedules to its customers. Apex uses CargoSmart’s Private Label Sailing Schedule to provide its customers with interactive, multiple-carrier schedules directly from its public Web site at www.apexshipping.com.
Apex now offers a leading online sailing schedule application to its customers, makes schedule updates available to customers more quickly, and saves time and effort while managing schedules. “CargoSmart Private Label Sailing Schedule enabled us to enhance our Web site with minimal in-house effort and to provide value-added services to our customers,” said Kevin Bulger, vice president of operations, Apex Maritime.
Frequent changes to ocean carriers’ schedules, vessel diversions, port shutdowns, and dock strikes make it critical for logistics service providers to have reliable schedule information for their customers. To provide its customers with current schedule information, Apex receives automatic schedule updates from CargoSmart. From Apex’s Web site, customers search schedules by carrier, origin and destination cities, and arrival and departure timeframes. The customized search results include cut-off dates and estimated transit times. Apex’s customers can print schedules directly from the search results page. They can also download the search results in Excel to sort, share, and print the schedules.
Managing constantly changing schedules requires time, effort, and resources. Apex used to manually update sailing schedules for 16 carriers in Excel and post them on its Web site for customers. Apex wanted to automate its sailing schedule update process and provide its customers with a sophisticated online search function that offered tailored results and flexible download capabilities.
“We implemented CargoSmart Private Label Sailing Schedule in less than a month,” added Mr. Bulger. “The automated solution saves our customer service team 20 days a year and allows us to be proactive with our customers rather than focusing on updating spreadsheets.” Selecting CargoSmart for its own branded sailing schedule solution has allowed Apex to enhance its customer service and improve its internal efficiencies.
About The Apex Group
The Apex Group (www.apexshipping.com) is a Non-Vessel Operating Common Carrier (NVOCC) based in South San Francisco, California. Founded in 1990, Apex has offices throughout Asia, North America, and Europe. Apex is a top five NVOCC in the transpacific trade to the United States. Apex prides itself in having leading information technology systems among NVOCCs.
CargoSmart Limited (www.cargosmart.com) is a Software as a Service (SaaS) global shipping and logistics solutions provider, with advanced visibility and exception management, that enables shippers, consignees, and logistics service providers to keep cargo moving and delivered on time. Through online tools and integration services, CargoSmart customers can plan, process, and monitor the critical path of multiple-carrier shipments and communicate in-depth, timely information to key supply chain associates. CargoSmart launched its services in October 2000 and has helped over 17,000 customers lower transportation management costs, streamline operations, and reduce the risk of late shipments.