Q&A: Is Shipper’s ‘Set-Off’ Against Broker Legal?

Q: As a broker, we handled a prepaid shipment of a pallet of confectionery products being returned from a distributor to the manufacturer. The consignee refused delivery, claiming the candy had been contaminated because it was delivered in a trailer also containing pesticides and fertilizers. The consignee stated that the trailer emitted a strong chemical smell.
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