JACKSONVILLE, Fla., Oct. 22, 2013 /PRNewswire/ -- CSX reaches major milestone on its path to Claims Management IT Transformation that bring key business processes into best practice operations. This transformation is helping CSX achieve measureable and sustainable improvements in their Freight Claims Management Process, Customer Satisfaction, and Traceability. This vision was achieved through a collaboration of CSX Technology, Tribus Point, LLC and Oracle's Channel Revenue Management Application.
Carly Farr, CSX Director Process Improvement says, "This deployment will decommission a legacy mainframe system. The system will be used by multiple departments for railroad claims research, damage prevention activities, and increased visibility throughout the entire CSX organization. The Channel Revenue Management solution has increased our efforts in the pursuit of customer and employee excellence. "
Farr says, "CSX chose Tribus Point because of Tribus Point's experience deploying claims management and revenue management solutions using Oracle EBS and Oracle Channel Revenue Management throughout North America."
CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets, including energy, industrial, construction, agricultural, and consumer products. For more than 185 years, CSX has played a critical role in the nation's economic expansion and industrial development. Its network connects every major metropolitan area in the eastern United States, where nearly two-thirds of the nation's population resides. It also links more than 240 short-line railroads and more than 70 ocean, river and lake ports with major population centers and small farming towns alike. More information about CSX Corporation and its subsidiaries is available at www.csx.com.
Tribus Point, an enterprise software and solutions company, helps organizations manage and gain the true value of their Claims Management, Trade Promotions Management (TPM) and Deduction Management business processes. A leading implementer of Oracle's Channel Revenue Management (formerly Trade Management) application, Tribus Points works with businesses to help automate processes, mitigate risk, decrease cost per transactions, reduce time to market and improve competitiveness.