Just about any shipper using FedEx Custom Critical’s White Glove service wants premium security, visibility and monitoring services in addition to time-definite delivery.
The key to meeting those demands and improving such premium expedited services is developing and deploying new technology.
SenseAware, an information service combining GPS capabilities with sophisticated sensing technologies and a Web-based collaboration platform for real-time monitoring of high-value, time-sensitive shipments, is an example of that technology. FedEx Customer Critical initially deployed the service for the health care and life sciences industry, but now offers it to customers in aerospace, arts and finance.
Developed by FedEx engineers and rolled out in 2009, SenseAware provides all parties to a shipment with real-time information, including precise temperature readings, exact locations and alerts if a shipment is opened or exposed to light.
In addition to premium temperature-controlled services such as constant monitoring, dedicated services teams and hard-copy cold chain documentation, Custom Critical also deploys the latest technologies for security of expedited shipments.
The company uses embedded devices to “geofence” designated shipments and routes. As the delivery vehicle travels along a designated route, the vehicle is under constant two-way, on-board satellite monitoring, and instant alerts are issued if the vehicle deviates from the given route.
Custom Critical teams work with FedEx security personnel and U.S. law enforcement authorities to identify high-theft areas nationwide and build trip routes around those areas. If a vehicle enters or passes through a regional crime geofence, the driver is contacted immediately and instructed to notify the FedEx security command center if stops must be made.
FedEx Custom Critical also has a safe parking program in which trucks with high-value shipments that have to stop overnight are guided to FedEx facilities with fenced-in, locked yards and 24-hour surveillance.
The Defense Department has authorized White Glove services to handle sensitive, classified and hazardous shipments including electronics, arms, munitions and explosives. Other authorized enhanced security services include on-board alert buttons, security escorts, dual-drivers and constant surveillance.
In response to customer demand for increased visibility of high-value shipments, Panther Expedited Services developed a package-level monitoring service that provides real-time shipment data including location, temperatures, shock and vibrations readings, light levels, barometric pressure and humidity. The service, called AccuSage, is Web-based and can be monitored through cellular applications.
The device’s long battery life allows for seamless global tracking regardless of shipping mode. Panther teams monitor data round-the-clock and can intervene instantly if needed.
Contact David Biederman at email@example.com.