Hanjin Shipping introduced a new electronic booking system on Monday that it has been developing for the last two years in cooperation with Cyberlogitec and IBM GBS.
The system ,which it calls ALPS (for Advanced Logistics Pathfinder System), is a Web-based system designed to maximize work efficiency by improving the work process of Hanjin’s front offices with a variety of new functions that include the pre-checking of dangerous cargo and unifying booking and bill of lading numbers.
Hanjin said the new system can issue customized invoices and provide detailed information on container equipment.
The South Korean carrier said that despite the market crisis of the past two years, it has invested approximately $35 million in developing the company-wide IT system in order to upgrade customer service.
The company said it will continue investing in its IT service to optimize its service.
In designing the new system, the company tried to create a system that would meet the needs of local shipping operations. “In consideration of the complications and delicacy of shipping operations, we tried to create a system that suits the characteristics of local environment,” said In Mo Yang, a Hanjin vice president. “We are confident that ALPS will improve our work efficiency and enable us to provide better service to our customers,” he said.
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