In a pilot program with select retailers, UPS and the U.S. Postal Service are cooperating to create the most extensive return network available today.
Under the UPS Returns Flexible Access program, consumers can use special package labels to leave a UPS Returns package in their own mailbox or other location for their postal carrier to pick up. They also can drop the package off at their local Post Office or in postal collection boxes.
Once a returns package arrives at the local post office, a UPS driver picks it up and transports the package back to the retailer via the UPS ground network.
"This is a potential game-changer for consumer-to-business returns," said John Sutthoff, UPS vice president of global marketing and supply chain strategy. "UPS already offers the industry's most extensive returns portfolio and adding the unmatched convenience of allowing consumers to use the U.S. Postal Service's more than 160 million access points - including their own homes - creates an unparalleled returns service."
Among retailers participating in the pilot is Buy Seasons, the world's largest retailer and supplier of costumes, accessories, seasonal d