FedEx Customers Get Near-Real-Time Tracking and Increased Visibility for Their Shipments With SenseAware

Dec 5, 2012

HONG KONG — FedEx Express (FedEx), a subsidiary of FedEx Corp. (NYSE: FDX) today announced the launch of its SenseAwareSM service in two countries in Asia Pacific. FedEx customers in Australia and Singapore can now better control their supply chain and stay connected to their most critical and time-sensitive shipments in near real-time following the launch of SenseAware2000, the next-generation information service powered by FedEx.

Developed by the FedEx Innovation team, the award-winning SenseAware is a comprehensive tracking service that provides near-real-time data about customer shipments and the ability to share that information collaboratively with business partners. A multi-sensor device, deeply integrated with a powerful web-based application, enables customers to access vital statistics of a shipment while still in transit, including precise temperature readings, exact location, and be alerted when the shipment has been opened or exposed to light.

“At FedEx, we are focused on delivering significant value to our customers through services and technology that makes international shipping efficient and convenient”, said David Cunningham Jr., president, FedEx Express Asia Pacific.

“FedEx is continuously innovating and building its portfolio of specialty services to enhance the customer experience. With the SenseAware expansion into Asia Pacific, customers with the most specific and sensitive requirements can now have more actionable intelligence at their fingertips. This is truly evolutionary for our customers in terms of the way they view and monitor their critically sensitive shipments,” said Mr. Cunningham.

Shipments from industries such as healthcare, life sciences, aerospace, the arts and financial institutions are often highly valuable, regulated and/or extremely time sensitive. These industries can benefit from the added level of visibility and monitoring provided by SenseAware.

Initially available in the U.S. only, the SenseAware service can now help customers monitor shipments and inventory in Australia, Singapore, Canada and the U.K., and will be further expanded to other markets in 2013.

The SenseAware service is also available on a growing list of air and ground transportation carriers, delivering more transportation options to customers in order to better fit their specific needs and still benefit from the peace of mind and quality assurance provided by SenseAware. Beyond the FedEx network, the service is now available on the following carriers:

  • Delta Air Lines (including Delta Connection Carriers)
  • Southwest Airlines
  • United Airlines mainline jets
  • Third-party ground carriers (when used consistently with their rules and regulations)
  • Private fleets

 

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